Unit One Principles and Layout of the Business Letter 商務(wù)信函的原則與格式
Ⅰ.Introduction
Ⅱ.Principles
Ⅲ.How to learn this course
Ⅳ.Layout of the business letter
Ⅵ.How to write envelopes

Unit Two Establishing Business Relations 建立業(yè)務(wù)聯(lián)系
Ⅰ.Introduction
Ⅱ.Specimen letters
Ⅲ.Language summary
Ⅳ.Exercises

Unit Three Status Enquiries 信譽(yù)咨詢(xún)
Ⅰ.Introduction
Ⅱ.Specimen letters
Ⅲ.Language summary
Ⅳ.Exercises

Unit Four Enquiries and Replies 詢(xún)價(jià)及回復(fù)
Ⅰ.Introduction
Ⅱ.Specimen letters
Ⅲ.Language summary
Ⅳ.Exercises

Unit Five Offers and Counteroffers 發(fā)盤(pán)與還盤(pán)
Ⅰ.Introduction
Ⅱ.Specimen letters
Ⅲ.Language summary
Ⅳ.Exercises

Unit Six Orders and Replies 訂貨與回復(fù)
Ⅰ.Introduction
Ⅱ.Specimen letters
Ⅲ.Language summary
Ⅳ.Exercises

Unit Seven Terms of Payment 支付條款
Ⅰ.Introduction
Ⅱ.Specimen letters
Ⅲ.Language summary
Ⅳ.Exercises

Unit Eight Packing 包裝
Ⅰ.Introduction
Ⅱ.Specimen letters
Ⅲ.Language summary
Ⅳ.Exercises

Unit Nine Shipment 運(yùn)輸
Ⅰ.Introduction
Ⅱ.Specimen letters
Ⅲ.Language summary
Ⅳ.Exercises

Unit Ten Insurance 保險(xiǎn)
Ⅰ.Introduction
Ⅱ.Specimen letters
Ⅲ.Language summary
Ⅳ.Exercises

Unit Eleven Complaints and Replies to Complaints 投訴和對(duì)投訴
Ⅰ.Introduction
Ⅱ.Specimen letters
Ⅲ.Language summary
Ⅳ.Exercises
New Words and Expressions 單詞和短語(yǔ)
Translation and Key to Exercises 參考譯文和練習(xí)答案
Bibliography 參考文獻(xiàn)